Subscription & refund policy

Last updated: 29 September 2026

Trial

The 30-day trial is free and needs no payment. Nothing is charged unless you subscribe.

Refund on your first subscription

If you cancel within 14 days of paying your first subscription invoice, we refund the subscription amount in full, less any onboarding work already done.

After 14 days

• Yearly subscriptions are not refunded for the unused part of the year. The Service stays active until the end of the paid period.
• Monthly subscriptions can be stopped with effect from the next month.
• Extra projects and storage added during a period are charged for the months they are used.

Onboarding

The onboarding fee is not refundable once the work has started.

Moving up or down

Moving up takes effect immediately; you pay the difference for the rest of the period. Moving down takes effect at the next renewal; no refund is given for the current period.

If we fail to deliver

If the Service is unavailable for a long period because of our fault, or we end the agreement without the customer being at fault, we refund the fees paid for the period not received.

Your data when you leave

For 90 days after the end of the subscription the account stays readable so you can export your data. After that, Customer Data is deleted as described in the terms of service.

How to cancel or ask for a refund

Email from an administrator of the account, with your company name and invoice number. Refunds are paid to the account that made the payment, within 14 days of approval.