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Payment and billing
How we invoice, how you pay, and what happens at renewal.
How you pay
- Bank transfer to our UAE bank account — the details are on every proforma invoice. Please quote the invoice number as the payment reference.
- Cheque in the name of , current-dated.
- Card payment online — coming soon.
We never ask for card or bank details by email, phone or WhatsApp. If you receive such a request, do not reply and contact us.
Invoices
- A proforma invoice is issued when you send your subscription request; payment is due within 7 days.
- A tax invoice is issued when payment is received.
- Prices are in UAE dirhams (AED) and exclude VAT. VAT at the standard rate is added where it applies.
- Yearly plans are invoiced once a year in advance. Monthly plans (20% more) are invoiced every month in advance.
- Extra projects and extra storage are invoiced from the month they start, on the same billing cycle.
- Onboarding on Essential (AED 5,000) and Professional (AED 10,000) is invoiced once, with the first subscription invoice.
- Enterprise is invoiced as agreed in its contract, yearly in advance.
Renewal
- Subscriptions renew automatically for the same period at the prices in force at that time.
- We send a reminder and the renewal invoice 30 days before the renewal date.
- To stop renewal, tell us in writing before the renewal date.
Late payment
- If an invoice is unpaid 14 days after its due date, we send a reminder.
- If it is still unpaid 30 days after its due date, the account may become read-only until payment is received. Your data is never deleted for late payment within the 90-day period described in the subscription & refund policy.
Launch offer
The first 10 companies to subscribe receive 30% off the first year of any package, in exchange for agreeing to a short published case study. The offer applies to the subscription only, not to extra projects, extra storage or onboarding.